Privacy Policy

Effective Date: May 27, 2026  |  Last Updated: May 27, 2026

1. Introduction and Who We Are

Welcome to Dewey's Pizza. We are a food service business operating in the United States, committed to protecting the privacy and personal information of our customers, website visitors, and all individuals who interact with our digital and physical services. This Privacy Policy applies to all information collected through our website (deweys-food.rest), our online ordering system, our mobile applications (if applicable), and any other services we provide.

Throughout this Privacy Policy, the terms "Dewey's Pizza," "we," "us," and "our" refer to the business entity operating under the Dewey's Pizza brand. The term "you" or "your" refers to any individual who accesses our website, uses our services, or provides personal information to us in any capacity.

We take your privacy seriously and are committed to complying with all applicable federal and state privacy laws in the United States, including but not limited to the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state and federal regulations governing data privacy and consumer protection.

By using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

2. Contact Information for Privacy Inquiries

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us using the information below:

We aim to respond to all privacy-related inquiries within 30 days of receipt. For California residents exercising rights under the CCPA/CPRA, we will respond within the timeframes required by applicable law (generally 45 days, with a possible 45-day extension when reasonably necessary).

3. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The following sections outline the specific types of data we may collect:

3.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Delivery address (street, city, state, ZIP code)
• Billing address
• Date of birth (where applicable, for age verification purposes)
• Account username and password (stored in encrypted form)
• Payment information (credit/debit card details, processed through secure third-party payment processors — we do not store full card numbers)

3.2 Order and Transaction Data

When you place orders through our website or mobile application, we collect:

• Order history and details (items ordered, quantities, customizations)
• Order frequency and preferences
• Transaction amounts and payment method types
• Special requests and dietary preferences you voluntarily provide
• Promo codes and loyalty program data

3.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited on our website and time spent on each page
• Referring URLs (the website that directed you to ours)
• Links clicked within our website
• Date and time of your visit
• Search queries made on our website
• Crash reports and error logs

3.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your interactions with our website. This includes session cookies, persistent cookies, and third-party analytics cookies. For more detailed information about our cookie practices, please refer to Section 9 (Cookie Usage) of this Privacy Policy.

3.5 Communications Data

When you contact us via email, phone, or any customer support channel, we may collect and retain:

• The content of your messages and inquiries
• Contact information you provide in communications
• Records of correspondence and support tickets
• Feedback and survey responses
• Reviews and ratings you submit

3.6 Location Data

With your consent, we may collect precise or approximate location data to facilitate order delivery, display nearby store locations, and improve our delivery services. You may disable location sharing through your browser or device settings at any time.

3.7 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Social media platforms (if you connect your social media account or use social login features)
• Third-party food delivery platforms that partner with us
• Analytics and marketing service providers
• Publicly available sources

4. How We Use Your Information

We use the personal information we collect for the following purposes, each of which is grounded in a legitimate business reason or legal basis:

4.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your customer account
• Facilitating payment processing and issuing receipts
• Coordinating delivery services and communicating estimated arrival times
• Handling order modifications, cancellations, and refunds
• Providing customer support and resolving complaints
• Verifying your identity and preventing fraudulent transactions

4.2 Improving Our Products and Services

• Analyzing customer preferences to improve our menu offerings
• Monitoring website performance and fixing technical issues
• Conducting internal research and data analytics
• Testing new features and service enhancements
• Training our staff and improving service quality

4.3 Marketing and Promotional Communications

With your consent or as otherwise permitted by applicable law, we may use your contact information to:

• Send promotional emails, special offers, and discount notifications
• Inform you about new menu items, seasonal specials, and events
• Administer loyalty programs and rewards
• Send personalized recommendations based on your order history
• Conduct surveys and collect feedback

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

4.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to legal processes, court orders, or government requests
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of our customers, employees, and business
• Detecting and preventing fraud, security breaches, and illegal activities

5. How We Share Your Information

We do not sell your personal information for monetary compensation. However, we may share your personal information with certain third parties under the circumstances described below:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually required to use your information only as directed by us and to maintain appropriate security measures. Categories of service providers include:

• Payment Processors: To securely process credit card and electronic payments (e.g., Stripe, Square, or similar PCI-DSS compliant processors)
• Delivery Service Partners: To coordinate food delivery to your address
• Web Hosting and Technology Providers: To maintain and operate our website and online ordering platform
• Email and SMS Service Providers: To send order confirmations, delivery notifications, and marketing communications
• Analytics Providers: To help us understand website usage patterns (e.g., Google Analytics)
• Customer Support Platforms: To manage customer inquiries and support tickets
• Cloud Storage Providers: To securely store business and customer data

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, or in response to valid legal requests, including:

• Court orders, subpoenas, or other legal processes
• Requests from government agencies or law enforcement authorities
• Situations where disclosure is necessary to protect national security or public safety
• Situations where disclosure is required to enforce our legal rights or defend against legal claims

5.3 Business Transfers

In the event that Dewey's Pizza undergoes a merger, acquisition, sale of assets, reorganization, or other business transfer, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or prominent notice on our website before your personal information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with additional third parties when you have provided your explicit consent to do so. You may withdraw such consent at any time by contacting us at [email protected].

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. Such data does not constitute personal information under applicable privacy laws.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for All U.S. Residents

Under the Federal Trade Commission Act and general consumer protection principles, all users have the right to:

• Receive clear and accurate notice of our data practices
• Opt out of marketing communications
• Expect that we maintain reasonable security measures for your data
• Contact us with any privacy concerns and receive a meaningful response

6.2 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following specific rights:

To exercise any of these rights, please submit a verifiable consumer request to us at [email protected]. You may also designate an authorized agent to make a request on your behalf, provided the agent has written authorization and you verify your identity with us directly.

6.3 Rights Under Other State Privacy Laws

Several other U.S. states have enacted privacy legislation that may grant additional rights to their residents. If you reside in Virginia, Colorado, Connecticut, Texas, Utah, or another state with applicable privacy laws, you may have similar rights to access, correct, delete, and port your personal data, as well as the right to opt out of certain data processing activities. Please contact us to discuss your specific rights based on your state of residence.

7. Data Security

We take the protection of your personal information seriously and implement a variety of administrative, technical, and physical security measures designed to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is protected using industry-standard SSL/TLS encryption (HTTPS).
• Payment Security: We do not store full payment card numbers. Payment processing is handled by PCI-DSS compliant third-party payment processors.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis. All staff with access to personal data are trained on data protection practices.
• Password Protection: Customer account passwords are stored using one-way cryptographic hashing algorithms.
• Regular Security Assessments: We conduct regular reviews of our data collection, storage, and processing practices to identify and address potential vulnerabilities.
• Secure Data Storage: Personal information is stored on secure servers with appropriate firewall protection and intrusion detection systems.

7.2 Data Breach Response

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the appropriate regulatory authorities as required by applicable law. Notification will be provided within the timeframes required by state data breach notification laws, which vary by state but generally require prompt notification.

Despite our best efforts, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention periods apply:

When personal information is no longer needed for its original purpose and no legal retention requirement applies, we will securely delete or anonymize the data in a manner designed to prevent unauthorized recovery.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant content and advertising. A cookie is a small text file stored on your device when you visit a website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic operation of our website, including maintaining your login session, shopping cart contents, and security functions. These cookies cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: These cookies collect anonymous information about how visitors use our website, such as which pages are visited most often. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies remember your preferences (such as saved addresses or preferred order customizations) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to track your activity across websites to deliver targeted advertisements relevant to your interests. These cookies may be set by our advertising partners.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders online.

For California residents, you may also exercise your right to opt out of the sale or sharing of personal information collected through cookies by contacting us at [email protected] or using the opt-out mechanisms available on our website.

For comprehensive information about our cookie practices, including a full list of cookies we use and how to manage them, please refer to our Cookie Policy available on our website.

10. Children's Privacy

We do not knowingly collect, solicit, or use personal information from children under the age of 18. Our services are not directed to, marketed toward, or intended for children. If you are under 18 years of age, please do not use our website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records. If you believe that we may have collected information from a child under 18, please contact us immediately at [email protected].

Additionally, in compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information online from children under the age of 13. Parents or legal guardians who believe their child under 13 has provided personal information to us should contact us immediately so that we can delete such information.

11. International Data Transfers

Dewey's Pizza is a business based in the United States, and we primarily operate within the United States. However, some of our third-party service providers, technology partners, and cloud storage vendors may be located in or process data in countries outside the United States.

If personal information is transferred outside the United States, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. These safeguards may include:

• Ensuring that third-party processors are located in countries with adequate data protection laws
• Implementing contractual data protection clauses in our agreements with service providers
• Using service providers who comply with U.S. data privacy frameworks and international data protection standards

By using our services, you acknowledge and consent to the potential transfer of your personal information to countries outside your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Dewey's Pizza. This Privacy Policy does not apply to those third-party services. We have no control over, and assume no responsibility for, the privacy practices or content of any third-party websites or services.

We strongly encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. Common third-party services linked from or integrated with our website may include:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Third-party food delivery platforms
• Map and navigation services (Google Maps)
• Payment gateways and processors
• Review platforms (Google Reviews, Yelp)

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT browser signals. However, you may use other privacy controls available in your browser settings or contact us to opt out of certain data collection activities.

14. California Privacy Rights — Additional Disclosures

In addition to the rights described in Section 6.2, California residents are entitled to the following additional disclosures under the CCPA/CPRA:

14.1 Categories of Personal Information Collected (Past 12 Months)

14.2 "Shine the Light" Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request information about the disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected].

15. How to File a Complaint with a Data Protection Authority

If you are not satisfied with our response to your privacy concerns or believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant regulatory authority.

15.1 Federal Level — Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection and data privacy enforcement in the United States. You may file a complaint with the FTC at:

15.2 California Residents — California Privacy Protection Agency (CPPA)

California residents may file complaints regarding CCPA/CPRA violations with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

15.3 Other States

Residents of other states may contact their respective state Attorney General's office or applicable state consumer protection agency. We encourage you to contact us first at [email protected] so that we have the opportunity to resolve your concerns before you file a formal complaint.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered customers where required by law or where we deem appropriate

Your continued use of our website or services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

17. Exercising Your Privacy Rights — How to Submit a Request

To exercise any of the privacy rights described in this Privacy Policy, you or your authorized agent may submit a request through any of the following methods:

• By Email: Send your request to [email protected] with the subject line "Privacy Rights Request"
• Through Our Website: Visit deweys-food.rest and use the contact form

To protect your privacy and security, we will verify your identity before processing your request. Verification may require you to confirm information associated with your account or provide documentation confirming your identity. We will not fulfill requests that we are unable to verify.

We will respond to your request within 45 days of receipt. If we require additional time, we will notify you of the extension and the reason for the delay within the initial 45-day period.

This Privacy Policy was last updated on May 27, 2026. © 2026 Dewey's Pizza. All rights reserved.